events
Strengthening Skills and Leadership: A Seminar with Paul Dale
An insightful seminar with Paul Dale that strengthened our skills, sharpened our focus, and inspired our team to aim higher
December 1, 2025
We are the Next Generation of Digital Transformation
Many organizations struggle with issues that quietly weaken performance and slow down growth.
These include:
• High absenteeism and low employee retention
• Inconsistent performance and weak leadership capability
• Limited resources to innovate and keep up with today’s technology driven environment
These challenges eventually lead to low customer satisfaction, missed revenue opportunities, rising operational costs, and poor return on investment.
Many organizations struggle with issues that quietly weaken performance and slow down growth.
These include:
• High absenteeism and low employee retention
• Inconsistent performance and weak leadership capability
• Limited resources to innovate and keep up with today’s technology driven environment
These challenges eventually lead to low customer satisfaction, missed revenue opportunities, rising operational costs, and poor return on investment.
Many organizations struggle with issues that quietly weaken performance and slow down growth.
These include:
• High absenteeism and low employee retention
• Inconsistent performance and weak leadership capability
• Limited resources to innovate and keep up with today’s technology driven environment
These challenges eventually lead to low customer satisfaction, missed revenue opportunities, rising operational costs, and poor return on investment.
ECX was created to address the real, day-to-day problems that contact centers face.
We have experienced these challenges ourselves, which is why we understand what works and what does not.
Years of hands-on experience working with outsourced teams, building internal service departments, implementing new tools, and learning from failure allowed us to develop a proven approach that strengthens performance, stabilizes teams, and delivers consistently better customer outcomes.
ECX was created to address the real, day-to-day problems that contact centers face.
We have experienced these challenges ourselves, which is why we understand what works and what does not.
Years of hands-on experience working with outsourced teams, building internal service departments, implementing new tools, and learning from failure allowed us to develop a proven approach that strengthens performance, stabilizes teams, and delivers consistently better customer outcomes.
ECX was created to address the real, day-to-day problems that contact centers face.
We have experienced these challenges ourselves, which is why we understand what works and what does not.
Years of hands-on experience working with outsourced teams, building internal service departments, implementing new tools, and learning from failure allowed us to develop a proven approach that strengthens performance, stabilizes teams, and delivers consistently better customer outcomes.
Your search for a reliable and high performing contact center partner ends here.
We built the solution we once needed, refined it through real operational experience, and now we deliver it to companies that want stronger teams, better processes, and measurable results.
We built it for ourselves.
Now, we build it for you.
Your search for a reliable and high performing contact center partner ends here.
We built the solution we once needed, refined it through real operational experience, and now we deliver it to companies that want stronger teams, better processes, and measurable results.
We built it for ourselves.
Now, we build it for you.
Your search for a reliable and high performing contact center partner ends here.
We built the solution we once needed, refined it through real operational experience, and now we deliver it to companies that want stronger teams, better processes, and measurable results.
We built it for ourselves.
Now, we build it for you.
Every great customer experience starts with strong systems, skilled people, and a culture built on accountability. At ECX, we designed our environment to support teams who deliver consistent, high-quality interactions every day.
Our virtual tour shows how we blend technology, coaching, and workflow optimization to create a workspace that inspires performance and supports long-term employee success.
Every great customer experience starts with strong systems, skilled people, and a culture built on accountability. At ECX, we designed our environment to support teams who deliver consistent, high-quality interactions every day.
Our virtual tour shows how we blend technology, coaching, and workflow optimization to create a workspace that inspires performance and supports long-term employee success.
For us, every single customer is a VIP. Every customer matters. This is why we utilize next-generation
technology to ensure loyalty to the brands we serve, increased efficiencies, cost savings, and an overall
customer engagement experience that is unlike any other.
Your goals are our goals and your challenges are our challenges. We are inspired to
find the right solutions that fit your needs
To provide the ability to understand one another and care for each other
To provide the ability to understand one another and care for each other
To provide good hospitality and relationships between companies, employees and customers
To be competent, accountable, reliable and responsible, interacting positively and collaboratively with all colleagues, customers, visitors and business partners
To treat all others as you wish to be treated, being courteous and kind, acting with utmost consideration of others
To be honest, trustworthy and ethical, always doing the right thing, without compromising the truth, and being fair and sincere
To appreciate and celebrate differences in others, creating an environment of equity and inclusion with opportunities for everyone to reach their potential
To provide the ability to understand one another and care for each other
tFLorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
As the Operations Manager, I oversee day to day operational performance, workforce effectiveness, and process optimization across support service programs. With over nine years of experience in the BPO industry, I focus on driving efficiency, meeting service levels, and enabling teams through data driven decision making and cross functional collaboration.
As the Operations Success Manager, I provide operational leadership across multiple departments, ensuring alignment and consistent execution of business priorities. With 10 years of experience in the BPO industry and a Bachelor’s degree in Computer Engineering, I drive performance through cross functional collaboration, strategic reporting, and data driven insights.
As the Financial Account Manager at ECXperience with nearly six years of BPO experience, overseeing invoice vouchering and day to day financial operations to ensure accurate, timely, and compliant processing. I specialize in financial oversight, performance monitoring, reporting, and process optimization, supported by a Master’s degree in Public Administration from Baliuag University and a degree in Legal Management from the University of Santo Tomas.
As the Senior Data Scientist, I lead data initiatives across multiple departments, transforming complex information into actionable insights that support strategic and operational decisions. I specialize in automating data processing and analytics workflows to enable efficiency, accuracy, and scalable reporting that empower teams and leadership through data driven decision making.
Infinity, Inc. is an award-winning inside sales & customer service agency powered by Buyerlytics®️ with a shared goal to Get Customers & Keep Customers for our clients.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s
Welcome to the ECXperience News & Updates section, where we share important company announcements, achievements, and industry insights. Discover the latest events, project highlights, and organizational milestones that reflect our dedication to delivering remarkable customer experience and digital solutions.
An insightful seminar with Paul Dale that strengthened our skills, sharpened our focus, and inspired our team to aim higher