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Begin Your Next Generation Career With Us!

Why Join ECX?

ECX is a people-first company committed to building a supportive, growth-driven, and high-performance workplace. We create an environment where you can thrive, feel valued, and grow your career with purpose.

Benefits of Working With Us

  • Night Differential Pay – Earn more with additional compensation for night shifts.

  • Free Meals – Enjoy complimentary meals after your 6th month of employment.

  • Double Pay on Regular Holidays – Maximize your earnings with premium holiday rates.

  • Monthly Incentives for Top Performers – Get rewarded for excellence and consistent hard work.

Benefits of Working With Us

  • Night Differential Pay – Earn more with additional compensation for night shifts.

  • Free Meals – Enjoy complimentary meals after your 6th month of employment.

  • Double Pay on Regular Holidays – Maximize your earnings with premium holiday rates.

  • Monthly Incentives for Top Performers – Get rewarded for excellence and consistent hard work.

A Workplace That Feels Like Home

At ECX, you join a team known for its positive culture, strong teamwork, and engaging work environment. We value collaboration, support, and continuous improvement making ECX a great place to build a long-term career.

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Job Openings, Let's work together !

We’re always looking for creative, customer-centered people who love interacting with customers. Our team members are motivated, smart, and passionate about using technology to serve others. Join our growing team.

Team Leader

Available Position: 3

Location: Baliuag, Bulacan

Team Leader

Click the apply button to see the full job description.

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Customer Service Representative

Available Position: 40

Location: Baliuag, Bulacan

Customer Service Representative

Click the apply button to see the full job description.

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Ecxperience News & Updates

Welcome to the ECXperience News & Updates section, where we share important company announcements, achievements, and industry insights. Discover the latest events, project highlights, and organizational milestones that reflect our dedication to delivering remarkable customer experience and digital solutions.

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Team Leader

Job Description

The Team Leader is responsible for guiding, coaching, and developing a team of customer service representatives to meet performance targets and deliver high-quality service. This role ensures operational excellence by monitoring real-time performance, addressing escalations, and maintaining strong communication between the team and management.

Key Responsibilities

Team Performance & Coaching

  • Monitor daily performance and ensure agents meet KPIs such as AHT, QA score, attendance, and customer satisfaction.

  • Conduct regular coaching, feedback sessions, and mentoring for skill improvement.

  • Lead team huddles and communicate updates, reminders, and performance insights.

Operations Management

  • Manage schedules, breaks, and adherence to maintain service level requirements.

  • Handle escalations and complex customer concerns professionally and efficiently.

  • Coordinate with QA, Training, and Workforce teams to support agent development and productivity.

Reporting & Documentation

  • Prepare performance reports, action plans, and progress tracking for each team member.

  • Analyze trends and recommend solutions to improve process efficiency and overall team output.

People & Culture

  • Foster a positive, motivating, and accountable work environment.

  • Assist with onboarding and upskilling new hires assigned to the team.

  • Implement company policies and maintain high standards of professionalism.

Qualifications

  • At least 1–2 years of Team Leader experience in a BPO or contact center environment.

  • Strong understanding of KPIs, operations workflow, and customer service metrics.

  • Excellent communication, leadership, and conflict resolution skills.

  • Ability to multitask, manage pressure, and deliver consistent results.

  • Familiarity with CRM tools, reporting platforms, and call handling systems.

Preferred Skills

  • Experience handling customer support operations (voice, non-voice, or blended).

  • Knowledge of coaching frameworks and performance management processes.

  • Strong analytical and decision-making abilities.

  • Flexible with schedule and willing to work on shifting hours.

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