Making every customer experience matter.
Data Privacy Policy
ECXperience (“we”, “our”, “us”) is committed to protecting your privacy. This Data Privacy Policy explains how we collect, use, store, and safeguard your personal information when you access our website or interact with our services.
By using this website, you consent to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Voluntarily
Name
Email address
Phone number
Company name
Messages or inquiries submitted through forms
Chatbot interactions
Job application details (if applicable)
1.2 Automatically Collected Information
When you browse our website, we may automatically collect:
IP address
Browser type and version
Device information
Pages visited
Time spent on each page
Referral source
General usage behavior
This data helps us improve website performance and user experience.
1.3 Cookies and Tracking Technologies
We may use cookies or similar tools to personalize your experience and analyze website traffic. (Full Cookie Policy will be provided separately.)
2. How We Use Your Information
Your information may be used to:
Respond to inquiries and messages
Provide customer support
Improve website functionality
Analyze user behavior and website performance
Send updates, newsletters, or relevant content (optional)
Process job applications (if “Join Our Team” page is used)
Prevent spam, fraud, or security risks
We do not sell or rent your personal data to third parties.
3. Legal Basis for Processing (GDPR-friendly)
Where applicable, we process personal data based on:
Your consent (e.g., submitting forms, newsletter opt-in)
Legitimate business interests (e.g., improving website, analytics)
Performance of a contract (e.g., responding to inquiries)
Legal obligations (if required by law)
4. How We Store & Protect Your Data
We use industry-standard safeguards to protect personal information from:
Unauthorized access
Alteration
Disclosure
Destruction
Security measures may include encryption, access controls, firewalls, and secure hosting environments.
Although we take strong precautions, no online platform can guarantee 100% security.
5. Data Sharing & Third-Party Services
We may share limited data with trusted third-party tools that help us:
Host the website
Analyze usage data
Manage form submissions
Operate chatbots
Handle email communications
Examples may include:
Google Analytics, chatbot providers, hosting partners, email automation tools.
We never share your data with external BPO companies or organizations referenced on this website.
No external company (such as those mentioned in the informational content) receives your personal data from us.
6. Retention of Information
We retain personal data only as long as necessary for:
The purpose for which it was collected
Legal or operational requirements
User-requested communication
You may request deletion of your data at any time.
7. Your Rights
Depending on your region, you may have the right to:
Access the personal data we hold
Request corrections or updates
Request deletion (“right to be forgotten”)
Withdraw consent
Request a copy of your data
Restrict or object to processing
To submit a request, contact us through the website’s contact form.
8. Children’s Privacy
This website is not intended for children under 13, and we do not knowingly collect data from minors.
9. External Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external sites.
10. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be reflected on this page with an updated date.
11. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us through the form provided on this website.
Ecxperience News & Updates
Welcome to the ECXperience News & Updates section, where we share important company announcements, achievements, and industry insights. Discover the latest events, project highlights, and organizational milestones that reflect our dedication to delivering remarkable customer experience and digital solutions.
Strengthening Skills and Leadership: A Seminar with Paul Dale
An insightful seminar with Paul Dale that strengthened our skills, sharpened our focus, and inspired our team to aim higher