Contact Center Solutions
With ECX, we are dedicated first and foremost in providing the highest quality of Omnichannel support services to meet the needs and demands of our clients while achieving a profitable and secure return for our investors.
What We Do
Your customers will want to turn their video on for this! Our Video Experience will recreate the face to face customer experience and take you to the next level of customer engagement.
of customers find it helpful to use video
of customers prefer face to face interaction
● Customer Support using Video Concierge Services
● Customized Video Driven Solutions
● Perfect for Loyalty Programs and VIPsA DAY IN THE LIFE OF A VIDEO CHAT AGENT
Meet your customers in their channel of choice and boost productivity with Digital Experiences! Our AI-led digital contact center solution enables customer support in real-time, anytime, and anywhere.
of customers said they would switch to a company that offiers digital messaging
first contact resolution is being achieved using self-service messaging channels
● Digital Messaging through SMS, Chat, Social Media, In-App and Emails
● 24/7 AI-Powered Chatbots
● Perfect for companies looking to turn customer feedback into customer loyalty using actionable data and analyticsEXPLORE OUR DIGITAL SOLUTIONS
At ECX, making every Customer Experience matter is our priority. We will design the best possible experience for your customers. It's our brand promise, our commitment to excellence. We're,
obsessed with customer satisfaction, first contact resolution, and maximizing every sales opportunity
● Multi-Channel Sales, Customer Service, and Technical Support
● Back Office Support
● Perfect for customer-obsessed companiesI WANT A CUSTOMER-CENTRIC BUSINESS
Solutions Inspired By Your
Your goals are our goals and your challenges are our challenges. We are inspired to
find the right solutions that fit your needs
Chat, Email, SMS, Video Chat and yes, we do Voice Call Support. Pick the support channel(s) that's right for you
Video Chat Concierge
Video chat concierge services for loyalty programs and VIPs
SMS, Whatsapp, Apple Business Chat, and Google Business Messages
AI & Bots
Build, tune and optimize
Direct Messaging and Social Media monitoring
You need customer experience experts on your side to win in today's competitive environment. Here are
some of the industries where we have best-in-class expertise.
Hi, I am Matt, your bussiness virtual concierge.
How can I assist you with any business related matters?
Hi, I am Ashley, your virtual recruitment concierge.
How can I assist you to be part of your team?
Get back to us when you're ready.
I'm always here.
Start a conversation
Our usual reply time
In that case, what do you want to know?
Where are you located?
What are the operation hours?
How do you process your recruitment and selection?
How many assessments will I have to undergo? And what are the types of assessments?
I want to apply