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Contact Center Solutions

With ECX, we are dedicated first and foremost in providing the highest quality of Omnichannel support services to meet the needs and demands of our clients while achieving a profitable and secure return for our investors.

What We Do

Video Experience

Your customers will want to turn their video on for this! Our Video Experience will recreate the face to face customer experience and take you to the next level of customer engagement.

85%

of customers find it helpful to use video

75%

of customers prefer face to face interaction

● Customer Support using Video Concierge Services

● Customized Video Driven Solutions

● Perfect for Loyalty Programs and VIPs

A DAY IN THE LIFE OF A VIDEO CHAT AGENT

Digital Experience

Meet your customers in their channel of choice and boost productivity with Digital Experiences! Our AI-led digital contact center solution enables customer support in real-time, anytime, and anywhere.

63%

of customers said they would switch to a company that offiers digital messaging

92%

customer satisfaction

+90%

first contact resolution is being achieved using self-service messaging channels

● Digital Messaging through SMS, Chat, Social Media, In-App and Emails

● 24/7 AI-Powered Chatbots

● Perfect for companies looking to turn customer feedback into customer loyalty using actionable data and analytics

EXPLORE OUR DIGITAL SOLUTIONS

Customer Experience

At ECX, making every Customer Experience matter is our priority. We will design the best possible experience for your customers. It's our brand promise, our commitment to excellence. We're,

100%

obsessed with customer satisfaction, first contact resolution, and maximizing every sales opportunity

● Multi-Channel Sales, Customer Service, and Technical Support

● Back Office Support

● Perfect for customer-obsessed companies

I WANT A CUSTOMER-CENTRIC BUSINESS

Solutions Inspired By Your
Needs

Your goals are our goals and your challenges are our challenges. We are inspired to
find the right solutions that fit your needs

Multi-Channel Agent

Chat, Email, SMS, Video Chat and yes, we do Voice Call Support. Pick the support channel(s) that's right for you

Video Chat Concierge

Video chat concierge services for loyalty programs and VIPs

Mobile SMS

SMS, Whatsapp, Apple Business Chat, and Google Business Messages

AI & Bots

Build, tune and optimize

Social Media

Direct Messaging and Social Media monitoring

Industry Experience

You need customer experience experts on your side to win in today's competitive environment. Here are
some of the industries where we have best-in-class expertise.

Hi, I am Matt, your bussiness virtual concierge.

How can I assist you with any business related matters?

Hi, I am Ashley, your virtual recruitment concierge.

How can I assist you to be part of your team?

Get back to us when you're ready.

I'm always here.

Hi! I'm Ashley

Do you want to be part of our growing team? I'm here to assist you.

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