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Begin Your Next Generation Career With Us!

Why Join ECX?

ECX is a people-first company committed to building a supportive, growth-driven, and high-performance workplace. We create an environment where you can thrive, feel valued, and grow your career with purpose.

Benefits of Working With Us

  • Night Differential Pay – Earn more with additional compensation for night shifts.

  • Free Meals – Enjoy complimentary meals after your 6th month of employment.

  • Double Pay on Regular Holidays – Maximize your earnings with premium holiday rates.

  • Monthly Incentives for Top Performers – Get rewarded for excellence and consistent hard work.

Benefits of Working With Us

  • Night Differential Pay – Earn more with additional compensation for night shifts.

  • Free Meals – Enjoy complimentary meals after your 6th month of employment.

  • Double Pay on Regular Holidays – Maximize your earnings with premium holiday rates.

  • Monthly Incentives for Top Performers – Get rewarded for excellence and consistent hard work.

A Workplace That Feels Like Home

At ECX, you join a team known for its positive culture, strong teamwork, and engaging work environment. We value collaboration, support, and continuous improvement making ECX a great place to build a long-term career.

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Job Openings, Let's work together !

We’re always looking for creative, customer-centered people who love interacting with customers. Our team members are motivated, smart, and passionate about using technology to serve others. Join our growing team.

Team Leader

 Location: Baliuag, Bulacan

Team Leader

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Customer Service Representative

 Location: Baliuag, Bulacan

Customer Service Representative

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SECURITY GUARD

 Location: Baliuag, Bulacan

SECURITY GUARD

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Ecxperience News & Updates

Welcome to the ECXperience News & Updates section, where we share important company announcements, achievements, and industry insights. Discover the latest events, project highlights, and organizational milestones that reflect our dedication to delivering remarkable customer experience and digital solutions.

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events

ECXPERIENCE 2026 Leadership Teambuilding: Strengthening Leaders, Inspiring Excellence

The 2026 Leadership Teambuilding of ECXPERIENCE brought together managers and leaders for a meaningful and energizing retreat at Lucky Haven Morong Bataan Beach Resort. Surrounded by the relaxing atmosphere of the beach, the event focused on strengthening teamwork, collaboration, and leadership development across departments. Through engaging activities and group challenges, participants were able to build stronger connections and improve communication with one another. The retreat also served as an opportunity for leaders to step away from daily operations and reflect on shared goals and future plans. It was a memorable experience that reinforced the company’s commitment to unity and continuous growth.

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May 26, 2026

Team Leader

Job Description

The Team Leader is responsible for guiding, coaching, and developing a team of customer service representatives to meet performance targets and deliver high-quality service. This role ensures operational excellence by monitoring real-time performance, addressing escalations, and maintaining strong communication between the team and management.

Key Responsibilities

Team Performance & Coaching

  • Monitor daily performance and ensure agents meet KPIs such as AHT, QA score, attendance, and customer satisfaction.

  • Conduct regular coaching, feedback sessions, and mentoring for skill improvement.

  • Lead team huddles and communicate updates, reminders, and performance insights.

Operations Management

  • Manage schedules, breaks, and adherence to maintain service level requirements.

  • Handle escalations and complex customer concerns professionally and efficiently.

  • Coordinate with QA, Training, and Workforce teams to support agent development and productivity.

Reporting & Documentation

  • Prepare performance reports, action plans, and progress tracking for each team member.

  • Analyze trends and recommend solutions to improve process efficiency and overall team output.

People & Culture

  • Foster a positive, motivating, and accountable work environment.

  • Assist with onboarding and upskilling new hires assigned to the team.

  • Implement company policies and maintain high standards of professionalism.

Qualifications

  • At least 1–2 years of Team Leader experience in a BPO or contact center environment.

  • Strong understanding of KPIs, operations workflow, and customer service metrics.

  • Excellent communication, leadership, and conflict resolution skills.

  • Ability to multitask, manage pressure, and deliver consistent results.

  • Familiarity with CRM tools, reporting platforms, and call handling systems.

Preferred Skills

  • Experience handling customer support operations (voice, non-voice, or blended).

  • Knowledge of coaching frameworks and performance management processes.

  • Strong analytical and decision-making abilities.

  • Flexible with schedule and willing to work on shifting hours.

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Customer Service Representative (CSR)

 

Key Responsibilities

  • Customer Support: Responding to incoming calls, emails, and chats regarding inquiries, orders, returns, or complaints.

Required Skills and Qualifications 

  • Communication: Exceptional verbal and written communication skills. 

  • Education: High school diploma or equivalent. 

  • Soft Skills: Strong empathy, patience, problem-solving, and multitasking abilities.

  • Experience: Previous customer service or BPO experience is frequently required or preferred

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SECURITY GUARD

Core Responsibilities

  • Patrolling & Surveillance: Regularly inspect property interiors/exteriors, monitoring, and setting building/equipment controls. 

  • Access Control: Monitor entrances and exits, authorizing or prohibiting entry of personnel and vehicles. 

  • Incident Response: Respond to alarms, disturbances, and emergencies, contacting police, fire, or medical services as needed. 

  • Reporting: Document daily activities, surveillance findings, and security breaches in detailed reports. 

  • Safety Enforcement: Ensure compliance with company policies to prevent loss, damage, or accidents.

Required Skills and Qualifications 

  • Experience/Education: High school diploma or equivalent, with previous security experience often preferred. 

  • Licensing: Active security guard license/registration (as required by local regulations).

  • Physical Ability: Ability to stand for long periods, patrol, and, if necessary, physically manage dangerous situations. 

  • Communication: Strong interpersonal and written communication skills for reporting and interaction. 

  • Alertness: Strong observation skills and attention to detail to detect suspicious behavior.

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