Our Company

We are the Next Generation
of Digital Transformation

High absenteeism and low employee retention.
Inconsistent performance and weak management skills.
Lack of resources to innovate and compete in today’s technology-driven environment.

Sounds familiar? We all know these will lead to low customer satisfaction, lost sales opportunities, and unrealized return on investment.

ECX is born out of the need to solve complex challenges in the contact center industry. After years of trial and error – outsourcing, setting up internal customer service teams, trying new technology – we’ve developed a strategy that works. Together we will end your quest for that perfect “unicorn” contact center partner. We built it ourselves and we will build it for you.

Our Core Values

E
Empathy

To provide the ability to understand one another and care for each other

C
Customer Xperience

To make each customer journey very meaningful, satisfied and extraordinary

X
Xenial

To provide good hospitality and relationships between companies, employees and customers

P
Professionalism

To be competent, accountable, reliable and responsible, interacting positively and collaboratively with all colleagues, customers, visitors and business partners

R
Respect

To treat all others as you wish to be treated, being courteous and kind, acting with utmost consideration of others

I
Integrity

To be honest, trustworthy and ethical, always doing the right thing, without compromising the truth, and being fair and sincere

D
Diversity

To appreciate and celebrate differences in others, creating an environment of equity and inclusion with opportunities for everyone to reach their potential