Our Company
We are the Next Generation
of Digital Transformation
- High absenteeism and low employee retention.
- Inconsistent performance and weak management skills.
- Lack of resources to innovate and compete in today’s technology-driven environment.
Sounds familiar? We all know these will lead to low customer satisfaction, lost sales opportunities, and unrealized return on investment.
ECX is born out of the need to solve complex challenges in the contact center industry. After years of trial and error – outsourcing, setting up internal customer service teams, trying new technology – we’ve developed a strategy that works. Together we will end your quest for that perfect “unicorn” contact center partner. We built it ourselves and we will build it for you.
Our Core Values
Empathy
To provide the ability to understand one another and care for each other
Customer Xperience
To make each customer journey very meaningful, satisfied and extraordinary
Xenial
To provide good hospitality and relationships between companies, employees and customers
Professionalism
To be competent, accountable, reliable and responsible, interacting positively and collaboratively with all colleagues, customers, visitors and business partners
Respect
To treat all others as you wish to be treated, being courteous and kind, acting with utmost consideration of others
Integrity
To be honest, trustworthy and ethical, always doing the right thing, without compromising the truth, and being fair and sincere
Diversity
To appreciate and celebrate differences in others, creating an environment of equity and inclusion with opportunities for everyone to reach their potential
Excellence
To provide the ability to understand one another and care for each other
Meet Our Team
Join Our Team
Begin Your Next Generation
Career With Us!
Looking for a new and exciting opportunity to shine?