We are looking for you!
Supervisor
Roles and Responsibilities
- Manage and supervise CSRs
- Manage operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements
- Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas
Skills and Requirements
- Experience dealing with escalated issues in a contact center capacity
- The ability to use spreadsheet applications to maintain and develop operational reporting
- Exceptional time management, organizational, and prioritization skills to complete work in a timely manner
- Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
- 1-2 years of experience in the contact center and/or customer service industry, with at least 1 year in a Team Lead/Supervisory role