Join Our Team
We are looking for you!
Roles and Responsibilities
Manage and supervise CSRs
Manage operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements
Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas
Skills and Requirements
Experience dealing with escalated issues in a contact center capacity
The ability to use spreadsheet applications to maintain and develop operational reporting
Exceptional time management, organizational, and prioritization skills to complete work in a timely manner
Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
1-2 years of experience in the contact center and/or customer service industry, with at least 1 year in a Team Lead/Supervisory role
Join our growing team today!
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